Last Updated July 22, 2025
Welcome to Clessenza Cleaning Services Inc. These Terms of Service (“Terms”) outline the rules and conditions that apply when you use our cleaning services. By booking our services, you agree to these Terms.
1. Services Provided
We offer residential, commercial, and specialized cleaning services as agreed upon in your booking. Services will be performed by trained and insured cleaning professionals.
2. Service Access
Clients must ensure we have access to the premises at the agreed time. If access is not granted, a cancellation fee may apply.
3. Client Responsibilities
Clients are responsible for:
- Securing pets during service.
- Decluttering spaces to allow proper cleaning.
- Notifying us of any hazards or special cleaning needs.
4. Pricing & Payment
All rates are based on the scope of work and property condition.
- Payments are due upon completion of service unless otherwise stated.
- We accept Credit Cards and Debit Cards.
- Late payments may incur a fee of 10%.
5. Cancellations & Rescheduling
- A minimum of 24 hours’ notice is required for cancellations or rescheduling.
- Less than 24 hours’ notice may result in a cancellation fee of [insert amount or %].
- Repeated cancellations may lead to service termination.
6. Satisfaction Guarantee
If you’re not satisfied with our service, contact us within 24 hours. We’ll return to re-clean the area of concern at no additional charge.
7. Damages & Liability
- We carry general liability insurance for damages caused by our staff.
- We are not liable for pre-existing damages or items not disclosed as fragile.
- Any damage must be reported within 24 hours of service.
8. Supplies & Equipment
We provide all cleaning supplies and equipment unless otherwise requested by the client. Eco-friendly products are available upon request.
9. Right to Refuse Service
We reserve the right to refuse service if the environment is deemed unsafe or if unreasonable demands are made.
10. Changes to Terms
We may update these Terms occasionally. The latest version will always be available on our website or provided upon request.
11. Governing Law
These Terms are governed by the laws of the Province of Ontario.
12. Dispute Resolution
Any disputes will first be attempted to be resolved through mediation. If unresolved, disputes shall be settled in a court of competent jurisdiction in Province of Ontario
13. CONTACT
13.1 For questions or concerns regarding these Terms, please contact us using the “Contact” link on the menu located at the bottom of the site.
Clessenza Cleaning Services Inc
166 Bordeau street
Wendover, K0A3K0